1) We offer a no quibble 14 day money back guarantee for all goods shipped correctly that are not required.
2) For items which are faulty on receipt, you must notify us within 14 days by e-mail through ebay only. We will then immediately correspond through here to resolve any issue quickly and minimal postage charges that are required to return the parcel to us will be refunded.
3) If a wrong item is received, the item must be returned to us within 7 days of receipt and we will send the correct item and also refund the minimal postage charges that are required to return the parcel to us.
4) ALL Returned Items MUST Retain PROOF Of POSTAGE "Receipt" Or `return Cannot Be Resolved/Replaced/Refunded If Item Is Lost Or Damaged.Please send all returns to:
1B Post office cottages
Eight ash green
NOTE: When returning an item please put a note with the fault or the reason for return and your Name and telephone number to ensure your return is handled as quickly as possible.
We do NOT accept returns from HERMES or Parcel2Go as they do not provide proof of delivery.